TERMS AND CONDITIONS

 

Once you have placed an order with The Flowerpot you are agreeing to the following terms and conditions of business. If you wish to discuss any part of these terms and conditions please do not hesitate to call us on 07973996698 to discuss or email susanmoulton@btinternet.com 

Please note there is a NO cancellation policy in place on Valentine’s Day, Mother’s Day and at Christmas. Once bespoke orders have been placed they cannot be cancelled for any reason.

Wedding and event Terms & Conditions

The Flowerpot will provide all the elements listed in your wedding quote.
Any other items added will be charged at an additional cost per item. The quote will be re-issued to reflect any changes. Please note it is the bride & grooms responsibility to ensure all their floristry requirements are listed on their final quote, on the day their final balance is due.

A non-refundable deposit of £100.00 will be required to secure the services of The Flowerpot this can be paid by BACS or cheque. We do accept credit cards but not over the phone.

Final payment can be made by BACS or cheque one month prior to your wedding date. If final payment is not received one month before the flowers are required, no order will be made until payment is made. In these circumstances you may not be able to secure the exact varieties which you have specified for your wedding. Once full payment is received no refund can be made in any circumstances. Also your quotation cannot be changed.

The Flowerpot cannot be held responsible for any failures of delivery of special orders by the wholesaler. In the rare case of delivery failure we will do all we can to substitute the ordered flowers with the nearest varieties to the original order. Small variations in colour and size may occur.

All flowers and or cake will be delivered to you in prime condition in water or suitable packaging for maximum shelf life. It is the responsibility of the receiver / caterer/ venue to make sure the flowers/cake  are kept in optimum conditions according to our instructions. The Flowerpot cannot be held responsible for any failures in the flowers/cake if these instructions have not been adhered to. 

Your quotation includes the cost of setting up  your wedding. On the day we cannot help with someone elses styling services, helping with chair covers, assisting in cake construction or any other assistance your guests may require.
Pinning of buttonholes/corsages on dresses and suits is done at the wearers own risk. The Flowerpot cannot be responsible for any snagging, staining or tearing to delicate materials by any pins or fastenings we supply.

Plant material can be harmful if consumed. For young bridesmaids and page boys please make them aware of the dangers of eating any of the elements in their flowers or buttonholes.Also fresh flowers on a cake must not be consumed and removed before cutting.

If any elements are being transported from one venue to another by anybody other than The Flowerpot staff or associates you do so at your own risk.

To enjoy your day we will endeavor to be off site 1 hour before your event starts. It is vital to ensure that we have access at suitable times in order to do this smoothly.

Our staff have the right to work in a safe environment. Any verbal or physical threats from clients, their guests or family members will not be tolerated.

We would kindly request that small children are not allowed to play in the area which florists are working.

If you choose not to have set up on the day it is the Bride and Groom’s responsibility to organise suitable set up. Any breakages or damage to flowers or arrangements will then be their responsibility.

If choosing the hire option for glassware or sundries a £100.00 deposit will be taken by cheque and held for you. If any items are lost, damaged or broken the cost of these will be taken out of your damage deposit.

We reserve the right to take legal steps to remove abusive/ untrue /unprofessional Facebook posts, Twitter bullying or Google reviews from our clients, their associates and friends and family.

 

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